The below guidance for the Travel Industry can be found on the U.S. Travel Association website.


The health and safety of customers is the number one priority of every travel business including the Sunny Isles Beach Miami Tourism & Marketing Council. The travel industry has come together, working with health and medical experts, to reach collective agreement on a core set of health and safety guidelines for the industry. In Sunny Isles Beach, we will continue to follow the guidance of health and safety officials, including the implementation of the below protocols.

Create Transmission Barriers

Travel businesses should adapt operations, modify employee practices and/or redesign public spaces to help protect employees and customers. Depending on the business, that strategy could include operational changes, new employee practices or reimagining high-traffic public spaces.

For some businesses these strategies will include practices such as:

  • Reinforcing hand hygiene which can decrease the risk of transmission of respiratory viruses by ~50%
  • Utilizing personal protective equipment (PPE) such as masks and gloves
  • Installing physical barriers, such as transparent screens to provide proper separation between customers and employees
  • Encouraging social distancing by posting new signage to ensure proper separation in lines and common areas, discouraging congregating in crowded areas, reconfiguring public spaces, or limiting the number of employees and guests in various areas
  • Thinking creatively to limit staff physical contact with customers where practical while still delivering superior service
  • Educating both employees and customers about their shared responsibility to help protect each other in a COVID-19 environment.

Enhancing Sanitation

Sunny Isles Beach hotels, businesses and services have implemented enhanced sanitation procedures specifically designed to combat the transmission of COVID-19, including:

  • Establish a policy implementing more frequent hand washing by all employees
  • Sanitizing more frequently, using products and disinfectants that meet requirements for effectiveness against COVID-19; special attention to high-touch surfaces
  • Providing hand sanitizer in public areas throughout facilities
  • Modifying business hours when necessary to carry out thorough sanitation and disinfection procedures
  • Providing new training for employees on implementing these measures with oversight on execution
  • Researching technological innovations and testing new procedures, as appropriate, to enhance sanitation

Promote Health Screenings

Travel businesses should promote health screening measures for employees and isolate workers with possible COVID-19 symptoms and provide health resources to customers.

The Sunny Isles Beach Government Center has implemented a health screening for employees and visitors prior to entering the building. Prior to entry, all employees and visitors are required to answer a questionnaire, pass a temperature check and obtain a daily wristband. In addition to this health screening, signage has been posted in public areas communicating good health practices and guidance from local health officials.

Food & Beverage Service Guidance

Sunny Isles Beach restaurants are required to follow best practices in food and beverage service to promote health of employees and customers.

While COVID-19 is not a food borne illness, food and beverage service is an essential and ubiquitous part of the hospitality our industry provides to travelers.

When serving food and beverages, travel businesses should follow FDA’s Best Practices for Retail Food Stores, Restaurants, and Food Pick-Up/Delivery Services During the COVID-19 Pandemic, the National Restaurant Association’s COVID-19 Re-Opening Guidance, and Miami-Dade County’s New Normal Guide.

They should also review the National Restaurant Association’s longstanding ServSafe guidelines or comparable state program.

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A Shared Responsibility

Responding effectively to COVID-19 is a shared responsibility. The U.S. Travel Association’s guidance reflects the essential role the travel industry must play to help promote the health and safety of customers and employees. But no industry can overcome this challenge alone.

Travelers also have a responsibility. They must adopt new travel practices and follow science-based guidelines to help protect the health of their family and those around them, including fellow travelers and industry employees.

In the spirit of collective action needed to defeat COVID-19, we urge travelers to do their part and follow government and industry guidance to help protect themselves and others.

By working together, we can overcome the challenge, begin to reopen our economy and responsibly get America traveling again.